FREQUENTLY ASKED QUESTIONS

We accept Cash, Visa, Master, Touch n’ Go eWallet, GrabPay, Maybank QRPay, WeChat Pay

Absolutely! To bask in all the perks, simply hit up the “SIGN UP” button.

Please fill out our ‘Contact Us’ page, and we’ll be right on it. Your voice matters to us!

We do not provide delivery service at the moment. Drop by our Shack and let’s make it a good time!

Of course! Just stroll into our Shack, and place your order for takeout.

We do not provide delivery service at the moment. Drop by our Shack and let’s make it a good time!

All of our Shacks are first-come-first-served.

Please refer to “Allergen Information”.

Our ‘Shroom Burger is a great meatless option.

Shake Shack currently operates 4 outlets across the Klang Valley, and all outlets are Halal certified.

Yes, all Halal certifications for Shake Shack Malaysia outlets are issued by JAKIM, the recognized authority for Halal
certification in Malaysia.

Shake Shack entered the Malaysian market in 2023, and as a flagship outlet, it was prioritised for Halal certification to ensure
compliance with local regulatory requirements

Yes, for any future outlets, the Halal certification application process with JAKIM will be initiated after the outlet has been in
operation for three (3) months, in accordance with the applicable certification requirements.

Yes, all ingredients used in Shake Shack Malaysia are sourced from Halal-certified suppliers and comply with Halal
requirements.

Ingredients are sourced from both local and international suppliers who have been verified and approved to meet Halal
standards. All ingredients used are Halal certified and comply with Halal requirements as approved by JAKIM.

Yes, all suppliers are required to meet Halal requirements and undergo a strict verification and approval process to ensure
the compliance.

No, all menu items served at Shake Shack Malaysia outlets are free from non-Halal ingredients.

The menu has been carefully developed to meet Halal requirements while maintaining Shake Shack’s signature quality and
taste. Any necessary adjustments have been made to ensure full compliance.

No items were removed, we’ve kept our core menu with adjustments to ensure all offerings meet Halal requirements.

Yes, all kitchen operations strictly adhere to Halal standards, including proper handling, storage, and preparation of food.

Yes, all team members have attended training for Halal Awareness and Food Handler to ensure proper understanding and implementation.

Shake Shack ensures continuous compliance through internal audits, regular monitoring, staff training, and adherence to
guidelines set by JAKIM.

Yes, all utensils, equipment, and preparation areas are designated for Halal use only and no equipment from non-Halal
sources is utilised. Proper cleaning, handling, and storage practices are implemented to prevent any cross-contamination.

Yes, Halal certificates are displayed at each outlet for guests’ reference and assurance. Guests may also verify the certification via the official website of JAKIM for further confirmation.